Customer satisfaction is important to KatyTool.

Returns

• Customers may request a return within 14 days of delivery.
• Returned products must be unused, in original packaging, and in resellable condition.

Non-Returnable Products

• Personalized or customized products
• Products damaged due to misuse or improper handling

Refund Processing

• Refunds are processed within 5–10 business days after returned items are inspected.
• Shipping fees are non-refundable unless the product is defective or incorrect.

Damaged or Incorrect Orders

Customers should report damaged or incorrect products within 48 hours of delivery with supporting photos.

Contact

Phone: +44 7923 338207

---

Privacy Policy

KatyTool respects customer privacy and protects personal information.

Information We Collect

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment details
• IP address and browsing data

Use of Information

We use customer information to:

• Process and deliver orders
• Provide customer support
• Improve website functionality
• Prevent fraud and unauthorized activity

Data Security

We use secure technologies and encryption methods to protect customer information.

Third Parties

KatyTool does not sell or rent customer personal information to third parties.

Cookies

Our website may use cookies to improve browsing experience and website functionality.